No broker or service is perfect and there are always some problems faced by the brokers and the investors. These Sterling Capital problems may not bother you if the customer support is quick enough to solve them. Things get serious when Sterling Capital does not offer the required assistance to sort out the issues. Even if some problems happen, the brokerage company should ensure that the issue is resolved as soon as possible. You cannot be happy when you lose your money and see your account suspended.
But things get worse when the companies like Sterling Capital do not even bother to solve the problems. In this case, you have to file a complaint with grievance forums online in order to get justice from the company.
In this article, we will be taking a look at some of the major complaints against Sterling Capital and explaining them clearly so that you can know what to expect from them in the future. After reading this article, you will have a clear idea about whether or not an investment in Sterling Capital is worth your time and money.
How does Sterling Capital Resolve the Problems?
You can only test the quality of the customer support once you have invested in the company. The other option is to use online resources to investigate the broker. Usually, quality brokers try to resolve the problems as soon as possible. If the support is not good enough, you can start considering other options too. There is always a chance that Sterling Capital does not resolve the problems and charges based on the latter. If this happens, you will be able to file a complaint and get your money back.
Good customer support is a great feature of any broker. It will offer peace of mind to the users and the investors. When customers have a good experience with the company, they will come back for more.
Do you Expect Sterling Capital to Correct the Issues?
It is a common observation among users that most of the issues faced by Sterling Capital are resolved within 24-48 hours. The average time taken to rectify the problem is usually only 7 days. This number does seem to be low but there are reports of orders getting canceled without informing users or of orders being withdrawn from the investment account of investors. This happens due to the user’s negligence and not because of any technical problem on behalf of Sterling Capital.
The news about Sterling Capital is frightening for investors. It may take forever to solve the issues if any happen. It is disheartening to see investors struggling with a problem and not finding a solution. You should not have to wait too long before the company offers a solution.
Common Sterling Capital Problems
What is the nature of the Sterling Capital problems and what are the common issues? Knowing about the common problems will offer you a clearer picture of the broker. Here are some common broker problems that you might have to face while working with a broker:
1. Poor Customer Support
If the customer support is poor then the overall experience is going to be very frustrating. You can never have peace of mind if you are not sure about the quality of customer support. If there are problems, they will have to be resolved but will they?
2. Account suspended for no reason
There are times when Sterling Capital suspends your account without informing you of the reason. Just because you have an issue with your account, it doesn’t mean that you have done anything wrong. Suspending your account won’t help at all. It is better to inform users about what is happening and why they are being suspended. Sterling Capital does not seem to be very open when it comes to communicating with users which is not a good thing for any brokerage firm.
3. Fake Trading Platform
The trading platform of Sterling Capital is not that great if it is actually fake. The interface might look different and you will feel that something has gone wrong. There are no charts and the platform is just here to fool you into thinking that you can trade with them. If there were no problems, they would have offered a better interface for their clients. It seems like the only way to trade is to trust them blindly and even then, there are chances of losing money in the investment account sold by Sterling Capital.
4. Unprofessional Brokers
There are certain brokers who might be unprofessional but it should not happen on a frequent basis. The brokers at Sterling Capital may have been reported to be not so friendly and sometimes downright rude. There have been too many cases when the customer support representatives have been unable to solve problems or have been evasive when taking questions from clients. It is a terrible thing if there is no proper support for investors who are stuck in a problem.
5. No Regulation
Regulation of a brokerage is a must if you want to be safe from broker problems in the future. You will also know that the company presents everything in the right way and they do not hide any information from their clients. The existence of regulation helps you trust them more and remain invested with them for a longer time period.
Sterling Capital is not a safe investment option when you have read the above article. It is actually not good at all and you should avoid investing your money if you find these Sterling Capital problems. You will require a lot of patience in order to deal with the issues at Sterling Capital and there is no telling when they will be solved completely. Even if they are solved, it is going to result in a loss of money from the investment account of the user.
If Sterling Capital does not offer good customer support and their brokers are also rude sometimes, you will regret your decision later. You do not want to be stuck between several issues when trading with an investment broker.
For further reading, please see Sterling Capital: scam